Frequently Asked Questions


What should be done if an insane person comes to your house and behaves unethically? Top
Avoid him as far as possible, try to get the service of a Police officer (by dialing 15). You should always act to prevent any possible harm that may be caused by him. If his behavior is liable to cause damage especially to the property and if your reaction can cause any harm you should refrain from doing so. If you feel that this insane person is going to act in a manner that will cause you an injury or death, you can take actions for defense against him.
If your neighbor is encroaching your land and putting up a wall or fence? Top

Discuss the matter with him and settle the matter amicably. If you don't get a satisfactory response from him, consult a police officer or a lawyer and take legal action against him. If this is an unauthorized construction, you may inform the relevant Local Government Authority.

In case of tendering a fraudulent cheque or issuance of a cheque, when there are no funds in the account? Top
Try to settle the matter before making a complaint, tender the cheque to the bank and ascertain whether it is a dishonored cheque. If the amount in the cheque is less than Rs.100,000 inform the local Police station. Police can investigate the matter according to the fraudulent act, but Police is not responsible to recover any financial loss.
Are you harassed by nuisance Telephone calls? Top

Register your complaint by dialing PTCL 1218 or 18 and mobile help line own your opraror and PTA Tool free 0800-55055 inform the relevant telephone regulatory officer about nuisance telephonic calls. If identity of the caller is revealed, inform the concerned police station and take the appropriate action against him. 

If you get any SPAM message or call that you never subscribed, or any call/SMS that you don’t want to get again – then SMS following details to 9000

Sender’s cell number
Your cell number
Any details that you may want to add
Send this information to 9000 – and leave the rest for PTA.

Note: Charges for sending an SMS to 9000 are 10 paisas (including tax).  Protection from Spam, Obnoxious and Fraudulent Calls.

What to do if a suspicious character is loitering near your house or near an important public place? Top

Discuss this matter with neighbors and make further inquiries about that persons, use the 15 emergency service and inform police. If that person came in a vehicle or a Motor cycle, it is important to note the registration number and color of the vehicle.

What to do If one of your neighbor comes home drunk and fights with his family members and use abusive language, causing inconveniences to other neighbors? Top

Take steps to solve this problem by neighbours councelling, through a religious dignitary or a Principal of the school of the area. Explain that this behavior after consuming liquor is a serious offence and legal action could be taken against him.


What to do if, the trees planted near the boundary or adjoining land causes danger to your house or to the occupants of the house?


Try to discuss the issue with them and settle the matter otherwise Inform Recue 15. If a settlement is not possible through above source, inform the police and settle it through court of law.

Operation of a Welding workshop or a Timber saw mill close to your house is causing the fluctuation of electricity supply and pollution Top

Try to settle the matter after discussing with the owners else inform Rescue 15. If you fail to solve the issue, inform court and get a court order to remove these obstacles.

What to do if the adjoining house or the business premises is using the radio, cassette or loudspeaker causing inconvenience to the occupants of the house? Top

Try to settle the matter after discussing with them and take steps to make a complaint to area police if matter is not resolved through discussion.


What steps are be taken when buying a vehicle?


Quote the Chassis number, Engine number, and the Registration number of the vehicle to Rescue 15 and verify those particulars. When you purchase a vehicle, you should make sure that all you get all the documents and register the vehicle on your name. If not, you may be liable for any prior committed crime on the vehicle.


What steps are be taken when transferring a Gun license to any other person?


A back ground report of the person to whom the gun is transferred should be obtained from the police station. This report should be referred to Ministry of Defense for approval.


What steps are be taken when renewing a gun license at the end of the year?


Fill up the relevant forms and hand them over them to relevant District Secretariat (Kachcheri) together with the valid license of the previous year. Thereafter renewal will be done on the recommendation of the Superintendent of the Police and with the approval of Divisional Secretary.

What steps are be taken when you come across anything without an owner? Top

Inquire about the ownership of the property and hand over to the owner if he proves ownership. If you fail to trace the owner of the property hand it over to the nearest police station and ask them to give it over to the genuine owner or to the court.

What steps are be taken when you come across a parcel with out an owner? Top

When you come across a parcel with out an owner, if you fail to trace the owner immediate step should be taken to inform this to the people of the vicinity and ask them to leave the place . Thereafter this should be brought in police notice. If you feel that this parcel could cause any damage to the public or to the property, steps should be taken to inform the Bomb Disposable Squad.

What steps are be taken after a Motor vehicle accident? Top

According to the nature of the accident if there are any injured persons admit them to a hospital. Necessary arrangements should be made to mark the position of the vehicles concerned and should remove them from the road to avoid traffic block. If parties concerned are not prepared for an amicable settlement, inform the matter to the relevant police.

What steps are be taken when a person commits suicide by hanging? Top

If the person is not dead steps should be taken immediately to move him to the hospital. If the person is dead report to police, the general public should be aware that they should not enter the premises or rush to the place of incident until Police Officer arrives at the scene for investigations.

What steps are be taken when you see a dead body on the road? Top

If there are any documents relating to diagnose the sickness of the dead person or prescriptions of medicines taken, hand them over to authorities. Steps should be taken to inform this to relevant police station. Every citizen is bound by law to comply with this action. People should not ignore this as if they have not seen it.

A person commits suicide by hanging, how should you react? Top

If a person commits suicide and he is not dead when you reach, immediately transfer him to the nearest hospital. If the person is found dead report it to the relevant police station and do not enter to the premises or rush to the place of incident until the police officer arrives for investigation.

What steps are be taken when you see a dead body on the road? Top

If you find a dead body on the road, you must stop and inform the nearest police station about the incident. Do not touch the body or any thing near it as you might unknowingly destroy valuable evidence.

What to do if a person is run over by a vehicle? Top

Inform the driver of the vehicle about the incident. Consult the doctor as early as possible. Next, notify the matter to the nearest police station and act according to the instructions given by police.